PURPOSE/SCOPE OF POSITION
Responsible for the installation of peripherals and components, as well as the configuration of server appliances to work order requirements, build instruction and Customer/Patriot specifications. Functions include but are not limited to: integration and setup of appliances, troubleshooting and repair, compatibility issues, software download and installation, bench and burn-in diagnostics and quality assurance.
Assumes the responsibilities of the Lab Manager during his/her absence. Works in conjunction with the Lab Manager in developing, maintaining and updating standard operating procedures, work instructions for production and product build instructions.
RESPONSIBILITIES
- Installation and/or replacement of components in server or server- like appliances
- Identifies equipment malfunctions or issues on standard customer configurations
- Uses diagnostic tools to troubleshoot problems related to hardware and software configurations
- Load software following appropriate protocol, business partners’ requirements and customer specifications
- Perform hardware configuration and component installation using appropriate material handling techniques and OEM specifications and Patriot or Customer-supplied build instructions
- Supervise day-to-day operations based on direction from Lab Manager
- Follows processes set up to track materials within the lab, i.e. material request forms, ERP system charging and component serial number association to finished good part number
- Meeting daily production schedule demands based on direction from Lab Manager
- Supports, participates and adheres to the Quality Management system
- Other duties and assignments as provided by Department Manager
QUALIFICATIONS
Education/Training- High School diploma or equivalent
- Hardware and/or software technical degree or equivalent experience
Licensure and/or Certifications
- A+ Required
- N+ Preferred
Experience
- Minimum 12 months related experience required
- Server Based Hardware Support
Knowledge/Skills/Abilities
- Able to effectively communicate technical information both orally and in writing in a clear and concise manner
- Ability to delegate responsibilities
- Able to operate effectively in a team environment with both technical and non-technical team members
- Able to anticipate, identify and resolve problems utilizing available technical resources
- Interpret a variety of instructions furnished in written, oral, diagram and schedule form
- Must be able to maintain a professional demeanor under stress
- Able to manage time effectively
- Keep workstations and immediate area clean
- Knowledge of x86 PC architecture
- Ability to build and configure PC/Server based computer
